Showroom payment methods include credit card and cash payments.

Online payment options include Credit Card, Paypal and Zip Money.

To secure future stock, we require payment in full and your rug will be dispatched when the next stock arrives at our Melbourne warehouse.

ONLINE ORDER SPECIAL OFFERS

Please note: If you are an Interior Designer or Trade client, shipping costs apply. Please contact your dedicated Account Manager for details.

For online rug orders over $500, retail customers enjoy free shipping Australia-wide until January 31st 2026.

For online retail rug orders under $500, a $75 flat-rate shipping cost applies Australia-wide until January 31st 2026.

For Melbourne & Sydney Metro online furniture orders, a flat-rate shipping cost is available and calculated at the checkout. 

If you are located outside the Melbourne & Sydney Metro areas, please contact us for a furniture shipping quote.

If you have a Trade Account with us, a shipping cost does incur for each order. Your dedicated Account Manager will quote you shipping a fee.

Yes, our 7-day change of mind policy allows you to ensure your purchase complements your space and style.

The item must be in its original, new and unused condition with all parts, packaging, boxes, accessories and tags attached.

The 7-day change of mind period starts from the delivery date. If proof of delivery is unavailable, delivery will be considered 10 business days from the dispatch date.

Please note, change of mind does not apply to End Of The Line sale items.

ONLINE ITEMS ON SALE RETURNS POLICY CONDITIONS

No returns for change of mind on rugs or furniture purchased on "Sale" or "End Of The Line" or "Clearance" (discontinued) rugs, therefore, please choose carefully. If your item is deemed as damaged or faulty, you can exchange or receive a refund.

Faulty or Damaged Goods to be returned within 7 days from the date of delivery.
Where an item is found to be faulty on delivery please notify us within the first 7 days.

If a defect or fault is found within 7 days we will provide a full refund and pay to have the item returned shipped to us.

Once your return is received and inspected by our Quality Assurance Team, we will send you an email to notify you of your refund. A refund will be provided by credit to your original method of payment.

The 7-day period starts from the delivery date. If proof of delivery is unavailable, delivery will be considered 10 business days from the dispatch date.
For more information please contact us.

At Tallira by The Rug Collection we welcome industry trade professionals that include Interior Designers and Decorators, Property Stylists, Architects and Homeware Retailers to apply for a Trade Account.

With a Trade Account, you can enjoy:

Access to our extensive Rug and Furniture Collections
Exclusive Trade pricing
Online account LOG IN for instant pricing
A first look at new product collections & to be kept up to date with the latest news.

We welcome you to visit our Melbourne and Sydney Showrooms. If you are not local to our showrooms, please let us know your location and we will get back to you with your nearest stockist.

MELBOURNE SHOWROOM
206 High Street
Windsor VIC 3181



SYDNEY SHOWROOM
Rosebery Engine Yards
Shop 14, 115-151 Dunning Ave
Rosebery NSW 2018

We like to keep our customers up to date with the latest arrivals and news once a fortnight. You can unsubscribe anytime by clicking on the link in any email communications that we might send you. Alternatively, you may contact us and request your email address to be unsubscribed.

If you are an existing Trade customer, simply fill out the quick form or contact your Account Manager to request online access login details.

For personalised service, all orders for our Trade Clients must be placed through your dedicated Account Manager. We do not process Trade Account orders online, and your Account Manager will provide a delivery cost for each order. However, you can add items to a quote, and your request will be sent directly to your Account Manager's inbox.

Or, email through a Purchase Order with all the details.

Any queries at all, please contact us.


If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.

Yes, your Account Manager will be happy to set up an online login for you.
Please call or email them directly.
Alternatively, you can contact us.

Yes, your Account Manager will assist with all your orders or any information you require.


Use the Quote List to request to an order and shipping cost:


Add a product to the Quote List.

Type in a note to let your Account Manager know you would like to order the item/s.

Click to specify a new delivery address

Ask any questions you like or specify any special requirements 


Call or email your Sale Rep & let us know:

Rug Style / Colour

Qty

Delivery Details

Required By Date


or


Email through a Purchase Order with all the details.


Any queries at all, please contact us.

If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.


To secure your order, a 50% Deposit is required and the remaining balance is payable prior to delivery.

Any further questions, you dedicated Account Manager is happy to assist, please contact them directly.

Your Account Manager is your first point of call for checking stock availability and lead times or you can log in with your online Trade Access to view stock availability and lead times.

We can assist you with:

The quantity we have in stock.

Lead time on delivery if item/s are in stock

How to place a backorder

Lead time on arrival of replenished stock

All stock is housed in our Melbourne Warehouse and new containers arrive frequently.
For more information on Stock, please contact us.

Or, email through a Purchase Order with all the details.

Unfortunately, if this is the case then this item may be sold out or discontinued. Please contact your Account Manager if you have any further queries.

Yes, if we are waiting on stock to arrive you can place a backorder with a 50% deposit to secure the item.

Custom rug lead times can vary due to construction and design complexity.

Custom Made Flatweaves - If you select a flatweave design and colour from our current catalogue and specify a size, the custom made timeframe is approximately 8 to 10 weeks.

Custom Made Rugs by Design - Dependent on your design requirements and artwork approval. Please contact your Account Manager for more details.

As lead times can vary, please contact your Sales Rep for lead time on your order/s or contact head office here.

Any special instructions for delivery must be advised. Unfortunately, we cannot guarantee an exact delivery time, however, we make every effort to ensure your rug is delivered in a timely manner.


For VIP DELIVERY requirements, please contact your Account Manager or Head Office for more information on special requests.

You can specify a new delivery address when you request a quote. If you have any concerns please contact us.

Yes, for unique delivery requirements we offer VIP delivery service options Australia-wide. Please discuss your unique delivery needs with your Account Manager or contact us.

For all international delivery enquiries, please contact us.

It is important to note that if you give Authority To Leave the consignment in your absence, we can no longer guarantee your items once they have been delivered and left at your premises. Nor can we guarantee against other factors that can affect your parcel whilst it is sitting unattended - like rain, dirt, damage, theft etc.

In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.

Yes, we custom make rugs to suit your requirements, from customised flatweaves, to custom made rugs by design to commercial grade rugs.

Yes, depending on the rug design. On each of our rug product pages, it will specify if custom rug options are available.

Click on the Lost your Password? link or click here to reset. For security reasons, we cannot send a new password via email. If your new password does not work please contact us for assistance.

There are a number of ways you can search for goods until you find exactly what you're looking for. The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by using the Filter in the category.

Alternatively, if you know the exact name of the item you want, just type it into our search [top right of the website] and it will be shown in the search results. Once you have found what you want, click enquire now or “add to quote’ if you are logged in for any further information you require.

Our online and customer support phone 03 8555 3584 are open from Monday to Friday from 9am - 5pm. Alternatively, you can contact us and we will endeavour to answer your queries as soon as possible.

What are your customer support contact details?

You can contact your Account Manager or our customer service team on (03) 8555 3584 or email us.

HEAD OFFICE
4/80 Fairbank Road,
Clayton South VIC, Australia 3169

PO BOX 5172 Clayton, VIC 3168

Phone ( 03) 8555 3584

If you would like to apply for a Trade Account, you can enjoy:

Access to our extensive Rug and Furniture Collections

Exclusive Trade pricing
An account LOG IN for instant product prices

A first look at new product collections & be kept up to date with the latest news.

Yes, please see care information in the links below or contact us for any questions you may have.

For helpful tips and layout examples, please view our Rug Size and Placement Guide

For RUGS on Clearance Sale it's FREE SHIPPING Australia-wide for orders over $500 and $99 Flate Rate shipping for orders under $500 for the duration of the sale.
For more information please view our Terms & Conditions.


For Furniture on Clearance Sale delivery to MELBOURNE METRO FURNITURE is currently a Flat Rate of $99 for the duration of the sale.
For a furniture shipping quote, or more information please view our Shipping information.

CONTACT US
Phone 03 8555 3584 or via email using the contact us form.

Yes, for a furniture shipping quote outside of our Melbourne Metro Flat Rate Shipping Zone please contact us, phone 03 8555 3584 or via email using the contact form.

If the items you order are in stock, your rug order will be dispatched within 3-5 business days. During busy periods there may be delays on your order being shipped out.

No returns for change of mind or items on sale or clearance, therefore, please choose carefully. You can read more on our Return Policy.

If your item is deemed as damaged or faulty, you can exchange it or receive a refund.

Please Note: For a refund or exchange, your return must be in original condition with packaging and tags attached.

Please email or call us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.

Phone: 03 8555 3584

Before continuing to the checkout, in the Shopping Cart please enter the PROMO/COUPON CODE in the field at the top of the Checkout page and click APPLY COUPON to add to your order. Please note, only one discount code can be redeemed per order.

Unfortunately, it is not possible to make a change to an online order once it has been placed. Please note that if you are not completely satisfied with your purchase you can use the return form, request a refund (if available see refund T&C's) or an online credit.

The general rule is the bigger the rug the better. View Your Guide to Rug Size and Placement for helpful tips or contact our friendly team who are on hand to assist with any questions.

If the size you are wanting to purchase is no longer showing on The Rug Collection &/or Tallira Furniture Clearance items, it is no longer in stock and sold out. Please contact us if you have any further queries.