DISCOVER THE ANSWERS
ONLINE WAREHOUSE SALE
For Online Rug Orders over $500 it's free shipping Australia-wide for the duration of the Online Warehouse Sale.
For Online Rug Orders under $500, its a $75 flat rate shipping cost Australia-wide.
No returns for change of mind on rugs purchased on Sale or End Of The Line (discontinued) rugs, therefore, please choose carefully. If your item is deemed as damaged or faulty, you can exchange or receive a refund.
Faulty or Damaged Goods to be returned within 7 days from the date of delivery.
Where an item is found to be faulty on delivery please notify us within the first 7 days.
If a defect or fault is found within 7 days we will provide a full refund and pay to have the item returned shipped to us.
Once your return is received and inspected by our Quality Assurance Team, we will send you an email to notify you of your refund. A refund will be provided by credit to your original method of payment.
For more information please contact us.
I WOULD LIKE TO BECOME A CUSTOMER
The Rug Collection is a wholesale company and we sell direct to trade professionals that include Interior Designers and Decorators, Property Stylists, Architects and Homeware Retailers.
With a Trade Account, you can enjoy:
- Access to our extensive Rug and Furniture Collections
- Exclusive Trade pricing
- Online account LOG IN for instant pricing
- A first look at new product collections & to be kept up to date with the latest news
REQUEST AN ACCOUNT > CLICK HERE
For all international orders please contact us.
We like to keep our customers up to date with the latest arrivals and news once a fortnight. You can unsubscribe anytime by clicking on the link in any email communications that we might send you. Alternatively, you may contact us and request your email address to be unsubscribed.
If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.
REQUEST ONLINE ACCESS OR APPLY FOR NEW TRADE ACCOUNT > CLICK HERE
ORDERING
If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.
Yes, your Account Manager will be happy to set up an online log in for you.
Please call or email them directly.
Alternatively, you can apply online now CLICK HERE
Yes, your Sales Rep will assist with all your orders or any information your require.
Easy ordering online- use the Quote List to order:
Add a product to the Quote List.
Type in a note to let your Sales Rep know you would like to order the item/s.
Click to specify a new delivery address
Ask any questions you like or specify any special requirements
- Call or email your Sale Rep & let us know:
Rug Style / Colour - Qty
- Delivery Details
- Required By Date
or
Email through a Purchase Order with all the details.
Any queries at all, please contact us.
If you are an existing customer, simply fill out the quick form or contact your Account Manager to request online access login details.
REQUEST ONLINE ACCESS OR APPLY FOR NEW TRADE ACCOUNT > CLICK HERE
Yes, your Account Manager will assist with all your orders and is on hand to answer any questions.
Use the website Quote List as a quick way to request an order:
Or, email through a Purchase Order with all the details.
Any queries at all, please contact us.
You can use the Quote List to order:
• Add a product to the Quote List.
• Type in a note to let your Sales Rep know you would like to order the item/s.
• Click to specify a new delivery address
• Ask any questions you like or specify any special requirements
Any queries at all, please contact your Account Manager or contact us.
To secure your order, a 50% Deposit is required and the remaining balance is payable prior to delivery.
STOCK AVAILABILITY
Your Account Manager is your first point of call for checking stock availability.
We can assist you with:
All stock is housed in our Melbourne Warehouse and new containers arrive frequently.
For more information on Stock, please contact us.
Unfortunately, if this is the case then this item may be sold out or discontinued. Please contact your Account Manager if you have any further queries.
Yes, if we are waiting on stock to arrive you can place a backorder with a 50% deposit to secure the item.
Custom rug lead times can vary due to construction and design complexity.
Custom Made Flatweaves - If you select a flatweave design and colour from our current catalogue and specify a size, the custom made timeframe is approximately 8 to 10 weeks.
Custom Made Rugs by Design - Dependent on your design requirements and artwork approval. Please contact your Account Manager for more details.
As lead times can vary, please contact your Sales Rep for lead time on your order/s or contact head office here.
DELIVERY
Any special instructions for delivery must be advised. Unfortunately, we cannot guarantee an exact delivery time, however, we make every effort to ensure your rug is delivered in a timely manner. For VIP DELIVERY requirements, please contact your Account Manager or Head Office for more information on special requests.
You can specify a new delivery address when you request a quote. If you have any concerns please contact us.
Yes, for unique delivery requirements we offer VIP delivery service options Australia-wide. Please discuss your unique delivery needs with your Account Manager or contact us.
For all international delivery enquiries, please contact us.
It is important to note that if you give Authority To Leave the consignment in your absence, we can no longer guarantee your items once they have been delivered and left at your premises. Nor can we guarantee against other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc.
In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
CUSTOM MADE ORDERS
Yes, we custom make rugs to suit your requirements, from customised flatweaves to commercial grade rugs.
For more information click here or contact us.
Yes, depending on the rug design. On each of our rug product pages, it will specify if custom rug options are available.
GENERAL INFORMATION
Click on the Lost your Password? link or click here to reset. For security reasons, we cannot send a new password via email. If your new password does not work please contact us for assistance.
There are a number of ways you can search for goods until you find exactly what you're looking for. The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by using the Filter in the category.
Alternatively, if you know the exact name of the item you want, just type it into our search [top right of the website] and it will be shown in the search results. Once you have found what you want, click enquire now or “add to quote’ if you are logged in for any further information you require.
Our online and customer support phone 03 8555 3584 are open from Monday to Friday from 9am - 5pm. Alternatively, you can contact us and we will endeavour to answer your queries as soon as possible.
You can contact your Account Manager or our customer service team on (03) 8555 3584 or email us.
HEAD OFFICE
4/80 Fairbank Road,
Clayton South VIC, Australia 3169
PO BOX 5172 Clayton, VIC 3168
Phone ( 03 ) 8555 3584
Fax ( 03 ) 8080 6465
If you would like to apply for a Trade Account, you can enjoy:
Access to our extensive Rug and Furniture Collections
Exclusive Trade pricing
An account LOG IN for instant product prices
A first look at new product collections & be kept up to date with the latest news
REQUEST AN ACCOUNT > Apply Now
For all international enquiries please contact us.
RUG CARE, SIZE GUIDE & PLACEMENT
Yes, please see care information in the links below or contact us for any questions you may have.
View RUG CARE > click here.
View PRODUCT CARE > click here.
For helpful tips and layout examples, please view our Rug Size and Placement Guide > 5 Tips - A quick buyers guide to rug size, shape, style, care & room layouts.
HAVE A QUESTION ABOUT OUR CLEARANCE RUGS AND/OR FURNITURE on SALE?
For RUGS on Clearance Sale and our Indigenous Category it's FREE SHIPPING Australia-wide until 30th June 2023.
Usually, we offer a flat rate of $80 to ship rugs Australian-wide. For more information please view our Shipping information click here.
For Furniture on Clearance Sale delivery to MELBOURNE METRO FURNITURE is currently a Flat Rate of $95 until 31st May 2023.
For a furniture shipping quote, or more information please view our Shipping information click here.
CONTACT US
Phone 03 8555 3584 or via email using the contact us form.
If the items you order are in stock, your rug order will be dispatched within 3-5 business days. During busy periods there may be delays on your order being shipped out.
No returns for change of mind or items on sale or clearance, therefore, please choose carefully. You can find our full Return Policy click here.
If your item is deemed as damaged or faulty, you can exchange it or receive a refund.
Please Note: For a refund or exchange, your return must be in original condition with packaging and tags attached.
Please email or call us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
Phone: 03 8555 3584
Before continuing to the checkout, in the Shopping Cart please enter the PROMO/COUPON CODE in the field at the top of the Checkout page and click APPLY COUPON to add to your order. Please note, only one discount code can be redeemed per order.
Unfortunately, it is not possible to make a change to an online order once it has been placed. Please note that if you are not completely satisfied with your purchase you can use the return form, request a refund (if available see refund T&C's) or an online credit.
The general rule is the bigger the rug the better. View our Rug Placement Guide click hereYour Guide to Rug Size and Placement.
If the size you are wanting to purchase is no longer showing on The Rug Collection &/or Tallira Furniture Clearance items, it is no longer in stock and sold out. Please contact us if you have any further queries.