The Rug Collection respects your privacy, please see our policy below.

Privacy Policy

THE RUG COLLECTION PTY LTD (ABN 89 128 399 815) respects your privacy on the Internet and it is of great importance to us. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information you provide us with. By visiting, you are accepting and consenting to the practices described in this THE RUG COLLECTION PTY LTD Privacy Policy and the web site Terms and Conditions (see Terms & Conditions page).

THE RUG COLLECTION PTY LTD gathers personal information in two ways – when you place an order or register for THE RUG COLLECTION PTY LTD online account or email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, offers, promotions, sales, and any other goings on that may interest you as a valued THE RUG COLLECTION PTY LTD customer.

We also use your details in seeking to ensure an exceptional level of customer service is maintained in processing orders and ensuring a timely delivery.

When you place an order you will be asked for the following personal information: your name, e-mail address, billing address and delivery address, and phone numbers, so that we can assist with your quote request. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the delivery service provider.

We do not collect personal information when you visit our site unless you log on, request a quote or apply to register with us.

THE RUG COLLECTION PTY LTD ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation – THE RUG COLLECTION PTY LTD privacy policies will be reviewed and updated as appropriate.

THE RUG COLLECTION PTY privacy legislation is available from the Federal Privacy Commissioner at

Changes to your contact, invoice and delivery details can be made using the My Account section or if you would like us to update your details, please notify us at and we will update stored information, as soon as possible.

At any time you do not wish to receive our emails you can “unsubscribe” by clicking on the link at the bottom of our promotional emails. Alternatively you may contact our office if you would like us to remove you from our subscriber list by sending an email to

If you have any questions about this Statement, the practices of with respect to personal information or your dealings with this web site, you can contact us at or telephpne +61 3 8555 3584

Anonymous Access For Our Online Visitors

You can access our website home page and browse our site without disclosing personal information.


Our website does not enable our visitors to post information to be accessed by others or to communicate with other visitors.

Our website may include links to third party web service providers, for the purposes of either providing related service and product information from partner service providers we believe to be of interest.

Whilst it is a condition of partnering with THE RUG COLLECTION PTY LTD, all partner service providers that they in turn satisfy the same minimum privacy compliance standards, we cannot be responsible for their content, or privacy policies or practices.


There are many aspects of the site which can be viewed without providing personal information, however, for access to future THE RUG COLLECTION PTY LTD customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site.


Our webserver, the company that owns the website server that hosts our website, may collect only the domain names and names of the referring web site (not the email addresses of visitors). The ISP may aggregate information to measure the number of visits, average time spent on the website and pages viewed. We may use this information to help us improve the operational performance and informational content of our website.

If you register online or provide personal information to THE RUG COLLECTION PTY LTD by any means, we may use this information to provide specific targeted information about THE RUG COLLECTION PTY LTD products.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.


When purchasing from THE RUG COLLECTION PTY LTD your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology.  If you have any questions regarding our security policy, please contact our customer support centre


THE RUG COLLECTION PTY LTD reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.


You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. THE RUG COLLECTION PTY LTD reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.


Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.


THE RUG COLLECTION PTY LTD (ABN 89 128 399 815) welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: ( 03 ) 8555 3584

Postal Address:
4/80 Fairbank Road, Clayton South VIC, Australia 3169

Or contact us directly from our contact page