PRIVACY

The Rug Collection respects your privacy, please see our policy below.
PrivAcy policy
THE RUG COLLECTION respects your privacy on the Internet and it is of great importance to us. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information you provide us with. By visiting www.therugcollection.com.au, you are accepting and consenting to the practices described in this sales@therugcollection.com.au Privacy Policy and the web site Terms and Conditions (see Terms & Conditions page)

THE RUG COLLECTION gathers personal information in two ways - when you register for THE RUG COLLECTION’s Trade Account or subscribe to THE RUG COLLECTIONS email subscription. This information is used to assist in keeping you informed with relevant consumer notifications about products, offers, promotions, sales, and any other goings on that may interest you as a valued THE RUG COLLECTION customer. We also use your details in seeking to ensure an exceptional level of customer service is maintained in processing orders and ensuring a timely delivery.

When you place an order you will be asked for the following personal information: your name, e-mail address, billing address and delivery address, and phone numbers, so that we can process your order. We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card, or the delivery service provider.

THE RUG COLLECTION ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation - THE RUG COLLECTION'S privacy policies will be reviewed and updated as appropriate.

More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

Changes to your contact, invoice and delivery details can be made using the account section. Or if you would like us to update your details, please notify us at sales@therugcollection.com.au and we will update stored information, as soon as possible.

At any time you do not wish to receive our emails you can "unsubscribe" by clicking on the link at the bottom of our promotional emails. Alternatively, you may contact our Head Office office if you would like us to remove you from our subscriber list by sending an email to kylie@therugcollection.com.au

If you have any questions about this Statement, the practices of www.therugcollection.com.au with respect to personal information or your dealings with this website, you can contact us at sales@therugcollection.com.au or +61 3 8555 3584.

AUTOMATIC COLLECTION OF INFORMATION
Our Website does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our Website may include links to third party Web service providers, for the purposes of either providing related service and product information from partner service providers we believe to be of interest. Whilst it is a THE RUG COLLECTION condition of partnering with all partner service providers that they, in turn, satisfy the same minimum privacy compliance standards, we cannot be responsible for their content, or privacy policies or practices

Automatic Collection Of Information

We use “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

HOw We Collection PeRsonal Information

We do not collect any personal information from you except where the visitor initiates this, for example by applying for a Trade Account or enquiring about products, marketing and service. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies. We do not engage in online ‘spamming’ or online mass-outbound marketing activities unless the customer agrees and opts in for these. We do not release personal information or "data lists" for the purpose of commercial sale.

Our Web server, the company that owns the Website server that hosts our Website, may collect only the domain names and names of the referring website (not the email addresses of visitors). The ISP may aggregate information to measure the number of visits, average time spent on the Website and pages viewed. We may use this information to help us improve the operational performance and informational content of our Website.

If you apply for a Trade Account online or provide personal information to THE RUG COLLECTION by any means, we may use this information to provide specific targeted marketing campaigns and information about THE RUG COLLECTION and declared partner products.

Security

When purchasing from THE RUG COLLECTION PTY LTD your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy, please contact our customer support centre sales@therugcollection.com.au

Changes To This PrIVACY POLICY

THE RUG COLLECTION PTY LTD reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing you personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. THE RUG COLLECTION PTY LTD reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

DATA RETENTION TIME

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Contacting Us

THE RUG COLLECTION PTY LTD (ABN 89 128 399 815) welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: (03) 8555 3584

Postal Address:
THE RUG COLLECTION PTY LTD,
4/80 Fairbank Road, Clayton South VIC, Australia 3169

Or contact us directly from our contact page.

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