Product Care The Rug Collection

PRODUCT CARE

Treat your rug & furniture with a little love to prolong its lifespan.

RUG CARE

To get the most out of a handmade rug, it needs to be treated with care. Rug care differs by size, construction and material. A regular vacuum and rotation of a rug in high traffic areas and prompt treatment of spills will extend the life of your rug.
Vacuum Regularly

Regular vacuuming can reduce the abrasive action of soil and grit from the pile and should take place even when the rug does not look overly dirty. A good quality vacuum cleaner is recommended to remove dust and dirt from a deep shagpile or high pile rug. We suggest avoiding powerful vacuums or powerheads, as stiff bristles and strong suction can damage the pile.

Please note: Do not steam clean.

Clean Spills & Spots Immediately 
The prompt removal of stains/soil marks is necessary to maintain the appearance of a rug. If stains are not dealt with immediately, they may become permanent and even a professional cleaner may be unable to assist.

Spills should be cleaned immediately. Never rub a spill, instead blot any liquids with a dry absorbent white cloth or white paper towel. Some stains may be cleaned with a mild detergent and lukewarm water. If the stain cannot be removed, like paint, nail polish, shoe polish, it is important to seek specialist advice. Do not machine wash rugs.

Please note: Do not steam clean.


Artsilk Rugs
Bamboo / Art Silk / Viscose – do not wet your rug. Seek advice from a professional cleaner.

Due to the delicate nature of the Artsilk fibres (artificial silk/viscose fibre), cleaning requires a gentler approach than our pure wool rugs. Abrasive cleaning will easily damage an Artsilk rug, and extra care by a professional cleaner must be taken. 

Please follow the below steps for cleaning Artsilk rugs:
Do not wet an artsilk rug.
Regular gentle vacuuming will remove any dust and debris.
Scrape up any solids with a spoon or dustpan, and carefully blot (do not rub) any liquid with paper towel or other colourfast absorbent material, working from the outside towards the centre.
Do not rub or scrub as it will cause permanent pile damage/disruption.
Sunlight & Fading

Placing rugs in direct and continuous sunlight will cause them to fade. It is best to avoid placing a rug in direct sunlight if possible and to regularly rotate a rug if sunlight is falling on one area of the rug. Fading will happen slowly over time, and this bleaching effect will permanently damage a rug. It occurs more obviously with darker coloured rugs and natural fibres.

Rotate Your Rug

To ensure even wear, rotate a rug every 6-12 months.

Furniture Marking

Heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp-edged furniture pieces, or constant moving of furniture, can pull the rug out of shape and it will appear less square

Clean Professionally Every Year

Professionally clean a rug once every 6-12 months, by a reputable rug or carpet company which should avoid using any shampoos or cleaners with a spirit base.

 

Cleaning Wool & Polyester Rugs
Follow the below steps for cleaning a wool or polyester rug:
Scoop up solids and gently lift off as much of the foreign material as possible.
Blot out as much liquid as possible, with an absorbent white paper towel.
Clean with appropriate cleaning agents and ensure never to apply detergent directly to a rug. Always test any detergent/cleaning solutions on an inconspicuous area of a rug first and if any damage is noticed from the cleaning product, the cleaning solution should not be used. Do not continue to use it if colour lifts off when blotted with a white paper towel or if a watermark remains on the rug from the cleaning product.

Blot dry or dry using a cold air fan.
Do not rub or scrub rugs, as it can cause permanent pile damage/disruption.
Do not steam clean.
Annual Professional Cleaning Service recommended. Dry clean only.
ZIGO HANDWOVEN RUG
MANUFACTURING VARIATIONS. THE CHARACTERISTICS OF OUR WOOL RUGS


Each rug is individually created and has its own handmade characteristic. Rugs are subject to the following variations, which are not considered faults or defects.
Size

Being a handmade article, the size can vary by approximately 3% from the size ordered.

Colour

Our products are made primarily from natural and hand-dyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected between dye lots.

Fading

Placing rugs in direct and continuous sunlight will cause them to fade. Dark coloured products will fade more obviously in natural light or sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimize damage caused by natural light.

Design & Construction

Minor variations may be evident in the design and construction, including design lines or weave thickness, which is due to the fact that the product is a handmade item.

Shading

Shading may occur due to changes in a pile and weave direction. Areas of the rug may appear to have changed colour where the pile is facing a different direction. This is a natural effect on the rug and cannot be prevented.

Shedding

Often new rugs begin to produce fluff as a result of loose fibres that remain in the rug after the manufacturing process. This is not a fault of the rug, but a standard characteristic of woollen rugs. With regular vacuuming, this will reduce over time.

Pilling

Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be carefully trimmed with scissors.

Sprouting

Occasionally loose yarn ends will rise above the pile surface. This is a characteristic of the type of weave, and all hand-tufted rugs, not a manufacturing fault. The loose yarns can be carefully trimmed or pushed through.

FURNITURE CARE

Unless specified, all furniture collections are intended for indoor use only.
Wood Furniture

CLEAN. Dust often and wipe with a dry lint-free cloth. If liquid spills occur, prompt cleaning with a lightly dampened cloth is advised.

AVOID. Using chemical cleaners.

PROTECT. Use coasters or placemats for hot or cold items to protect the tabletop.

HYDRATE. Use a high-grade oil care kit once a year from a professional supplier.

Metal

CLEAN. Dust often and wipe with a dry lint-free cloth. If liquid spills occur, prompt cleaning with a lightly dampened cloth is advised.

AVOID. Using chemical cleaners.

PROTECT. To prevent fading, keep out of direct sunlight.

Plastic

CLEAN. Dust often and wipe with a dry lint-free cloth. If spills occur use a damp cloth to wipe off liquid.

AVOID. Never use harsh soaps or cleaning liquids.

PROTECT. To prevent fading, keep out of direct sunlight.

Leather

CLEAN. Dust often and wipe with a dry lint-free cloth. If liquid spills occur, prompt cleaning with a lightly dampened cloth is advised.

AVOID. Using chemical cleaners. Gently blot clean, do not rub the leather.

PROTECT. To prevent fading, keep leather out of direct sunlight. It is advised to use a professional cleaner for care and maintenance.

HYDRATE. Use a high-grade leather conditioner once a year from a professional supplier.

Upholstered Furniture

Fully upholstered materials in our collection vary, please refer to Furniture spec sheets.

CLEAN. Regularly vacuum fabric to remove dust. Spot clean fabric with a damp cloth or sponge. If liquid spills occur, prompt blotting with a clean (colourfast) cloth or sponge is advised. We recommend using the hand-held nozzle on your vacuum cleaner to gently lift dust and debris.

AVOID. Using chemical cleaners. Do not remove covers for cleaning. Gently blot clean spills and do not rub.

PROTECT. To prevent fading, keep fabric out of direct sunlight. It is advised to use a professional cleaner for care and maintenance.

Audrey Black & White houndstooth pattern rug - lifestyle image
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