$99 Flat Rug Shipping fee applies for rugs Australia-wide.
Once your order has been dispatched, you will receive an email notification with tracking information.
Please note that delivery times are approximate and may vary slightly depending on the size of the item and any unexpected delivery delays.
ESTIMATED DELIVERY TIMES
Melbourne Metro - 2-5 Business Days
Sydney Metro - 5-8 Business Days
Canberra Metro - 7-10 Business Days
Brisbane Metro - 7-10 Business Days
Adelaide Metro – 7-10 business days
Perth Metro – 12-16 business days
Mornington Peninsula, Bellarine Peninsula, Ballarat, Bendigo Region - 7-10 Business Days
All other areas – between 14-20 business days
IMPORTANT INFORMATION ABOUT DELIVERY LEAD TIMES
Every Rug on our website includes an estimated lead time. This lead time indicates whether the item is in stock and ready for immediate dispatch or provides an estimated timeframe for when new stock will arrive before the rug can be shipped.
Please note that the lead times refer to when the item will be dispatched, not delivered. Since we deliver across Australia, transit times may vary after dispatch.
For further details, please click READ MORE link below or contact us.
STANDARD RUG DELIVERY COST & TIME
For Interior Design, Homeware Retailers and industry Trade Professionals, please contact us or your Account Manager for a shipping quote.
If you have any further questions, please contact us via email or phone 03 8555 3584.
RETURNS POLICY
7 DAY CHANGE OF MIND POLICY
For peace of mine, we offer a 7-day change of mind policy allows you to ensure your purchase complements your space and style.
The item must be in its original, new and unused condition with all packaging, accessories, and tags attached.
The 7-day change of mind period starts from the delivery date. If proof of delivery is unavailable, delivery will be considered 10 business days from the dispatch date.
Please note a return shipping fee will apply. Please read more in our Terms and Conditions (click READ MORE below).
CLEARANCE AND END OF THE LINE ITEMS ON SALE – RETURNS POLICY
No returns for change of mind on rugs or furniture purchased on "End Of The Line" or "Clearance" (discontinued) items, therefore, please choose carefully.
If an item is deemed as faulty or damaged, you may request an exchange or a refund.
Faulty or damaged goods must be returned within 7 days from the date of delivery.
If an item is found to be faulty upon delivery, please notify us within the first 7 days.
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