your guide to
RUG CARE
YOUR GUIDE TO
RUG CARE
Treat your rug with a little love to prolong its lifespan.
GENERAL
Rug care tips
Rug care differs by size, construction and material. A regular vacuum and rotation of a rug in high traffic areas and prompt treatment of spills will extend the life of your rug.
Vacuum Regularly
Use a flat suction head on your vacuum cleaner. We suggest avoiding brush or motorised powerheads, as stiff bristles and strong suction can damage the pile.
USE FLAT HEAD ON TEXTURED OR LOOP-PILE RUGS
Never use a brush head or motorised power brush head on the vacuum cleaner.
CLEAN SPILLS & SPOTS IMMEDIATELY
The prompt removal of stains or soil marks is necessary to maintain the appearance of a rug. If the stain cannot be removed, like paint, nail polish, shoe polish, it is important to seek specialist advice.
NEVER RUB A SPILL, INSTEAD BLOT ANY LIQUIDS
Use a dry absorbent white cloth or white paper towel to blot dry any liquids.
ROTATE YOUR RUG
Every 6 months we recommend rotating your rug to ensure even wear.
DRY CLEAN ONLY
Do not steam clean. Do not machine wash. Use a professional rug or carpet cleaner.
SUNLIGHT & FADING
Avoid placing a rug in direct sunlight if possible. Rotate regularly if sunlight is falling on one area of the rug.
A PROFESSIONAL CLEAN IS RECOMMENDED EVERY YEAR.
By a reputable rug or carpet cleaner to extend the lifespan of your rug.
AVOID RUBBING
Be mindful of rubbing your feet in a circular motion on your rug and creating friction & pilling in areas of your rug.
Manufacturing
variations
Each rug is individually created and has its unique handmade characteristics.
SIZE
Being a handmade article, the size can vary by approximately 3% from the size ordered.
COLOUR
Our products are made primarily from natural and hand-dyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected between dye lots.
FADING
Placing rugs in direct and continuous sunlight will cause them
to fade. Dark coloured products will fade more obviously in natural light or sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimise damage caused by natural light.
DESIGN & CONSTRUCTION
Minor variations may be evident in the design and construction, including design lines or weave thickness, which is due to the fact that the product is a handmade item.
SHADING
Shading may occur due to changes in a pile and weave direction. Areas of the rug may appear to have changed colour where the pile is facing a different direction. This is a natural effect on the rug and cannot be prevented.
PILLING
Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be carefully trimmed with scissors.
SHEDDING
Often new rugs begin to produce fluff as a result of loose fibres that remain in the rug after the manufacturing process. This is not a fault of the rug, but a standard characteristic of woollen rugs. With regular vacuuming, this will reduce over time.
SPROUTING
Occasionally loose yarn ends will rise above the pile surface. This is a characteristic of the type of weave, and all hand-tufted rugs, not a manufacturing fault. The loose yarns can be carefully trimmed or pushed through.
cleaning wool rugs
IMPORTANT! Do not use a brush head or motorised power brush head on the vacuum cleaner.
A GENTLE VACUUM REGULARLY
To remove any dust and debris.
NO BRUSH OR POWERHEAD
Do not use a brush head or motorised power brush head on the vacuum cleaner. On loop-pile or highly textured weaves it will cause rug damage.
SCOOP UP SOLIDS
Gently lift off as much of the foreign material as possible.
BLOT, DON’T RUB
Use an absorbent white paper towel and blot out as much liquid as possible.
DRY USING A COLD AIR FAN OR BLOT DRY.
DO NOT SCRUB RUG
It can cause permanent pile damage/disruption.
DO NOT STEAM CLEAN. DRY CLEAN ONLY.
Use a professional rug or carpet cleaner is highly recommended.
DO NOT USE DETERGENT DIRECTLY ON A RUG.
Clean with appropriate cleaning agents and ensure never to apply detergent directly to a rug. Always test any detergent/cleaning solutions on an inconspicuous area of a rug first and if any damage is noticed from the cleaning product, the cleaning solution should not be used. Do not continue to use it if colour lifts off when blotted with a white paper towel or if a watermark remains on the rug from the cleaning product.
A PROFESSIONAL CLEAN IS RECOMMENDED EVERY YEAR.
Dry clean only by a reputable rug or carpet cleaner.
Cleaning artsilk rugs
Cleaning requires a gentler approach than pure wool rugs. Extra care by a professional cleaner must be taken.
DO NOT WET AN ARTSILK RUG
Seek advice from a professional cleaner.
A GENTLE VACUUM REGULARLY
To remove any dust and debris.
DO NOT RUB OR SCRUB
It will cause permanent pile damage/disruption.
SCOOP UP ANY SOLIDS
Use a spoon or dustpan to scoop up soils.
